Success Strategies for The New Supervisor - In this workshop derived from Cassandra Mack's field guide for supervisors and managers, Smart Moves That Successful Managers Make you’ll learn how to make the transition from co-worker to supervisor. Specifically you'll learn: the 7 habits of highly successful managers, the difference between management and leadership and how to wear both hats successfully, why you must have a manager’s pledge, the 9 essential skills every successful manager possesses and how to contribute to a culture of leadership.
The Empowered Manager: How To Avoid The 12 Fatal Mistakes Managers Make That Lead To Lowered Morale and Decreased Productivity - In this workshop derived from Cassandra Mack's field guide for supervisors and managers, Smart Moves That Successful Managers Make you’ll learn how to: avoid the kinds of behavior and attitudes that can get in the way of your success as a manager, deal with problem employees and workplace negativity, guidelines for taking disciplinary action, how to fire employees ethically and fairly.
The Emotional Care of Your Staff During An Economic Downturn - What can you do to keep your staff motivated and focused when they are increasingly worried about job security? This is a key question to consider if you are to effectively manage your staff during an economic downturn. This two-day workshop will focus on the motivational and emotional care aspects of managing during an economic downturn. Specifically, it will cover: Managing the information gaps and rumor mill. Figuring out how these tough times will impact your program's priorities and bottom line in order to differentiate the nice to do from the need to do. Identifying staffs' needs and concerns in order to address them proactively. Managing the emotional care of your staff in order to keep them focused and motivated. How to keep yourself motivated and recession-proof your career so that you can remain employable despite a tight job market.
How To Deal With Difficult People With Skill, Composure and Tact -
From chronic complainers who drive you crazy with their negativity to space invaders who are clueless when it comes to respecting your time and boundaries, to power mongers who turn every interaction into a tug-of-war; the workplace is filled with difficult people. At best, difficult people can make your work life unpleasant. At worst, they can cause you to lose sight of what really matters. Or, cause you to say and do things that you might later regret. The good news is that it is fully within your power not to let difficult people get the best of you. This workshop will show you how to maintain your sanity and professionalism when dealing with difficult personality types at the office. Specifically, you will learn how to: skillfully handle the 10 most difficult archetypes, control your emotions, gain a better understanding of the other person’s motives, take control of the situation before things take a turn for the worst and keep your composure when others behave badly. The focus of this workshop will be on employee interactions, not client/worker interactions.
