Professional Development for Front Line Employees
Time Management for Maximum Productivity
Your calendar is filled with commitments. Your to-do-list just keeps getting longer. Your work space is dwindling because of the piles of paperwork on your desk that you need to get to. You’re swamped and overwhelmed because you don’t see how you’re going to be able to stay on top of it all. You know the drill: You stay late, take work home, and you still can’t seem to get it all done. In this workshop you’ll learn the following: Managing Yourself: Success Habits That Boost Your Effectiveness, The 3-step formula for eliminating procrastination from your life, The essential skill of determining your real priorities and identifying what matters most, An easy-to-learn prioritizing system that enables you to meet your goals more efficiently and effectively, The key to overcoming chronic lateness, A step-by-step plan of attack for turning your piles into files, Technology tamers: Getting a grip on e-mail, voice mail and faxes; How to use next-step thinking to put your goals in motion and How to help your manager help you get things done.
Professionalism and Business Etiquette In The Workplace
Now more than ever, it’s also critical to your job success that you present an image that is consistent with what your organization expects and respects. In this increasingly competitive job market you cannot afford not to bring your most focused, productive and proficient self to the workplace. It is important to develop the key attributes of a professional and to know how to handle a variety of job related situations with skill, composure, flexibility and tact, regardless of where you reside on your company’s organizational chart. From the way you dress to how you speak and behave at work to how you handle conflict and changing priorities speaks volumes about your character, credibility and competence. This workshop will offer tools to help you align your behavior, work habits and attitude with your organization’s mission, vision and values as well as position yourself for long-term workplace retention.
Personal Wellbeing In The Workplace: Self-Care To Facilitate Mental & Emotional Wellbeingl
In order to show up for work as your best, brightest and most productive self and work well with others, it’s important to develop strategies that facilitate good mental wellbeing. If you’re stressed, distracted, discontent and unbalanced, or if you’re going through a personal issue that’s getting in the way of your work, it’s going to be pretty difficult to do your job well. This workshop is adapted from Cassandra Mack’s book “Master Your Mindset, Mood and Attitude At Work.” It is geared for front-line employees, but all levels of staff can benefit from this workshop. Participants will gain self-care and personal productivity strategies designed to help them take charge of their mental and emotional wellbeing in the workplace. Specifically this workshop will cover: why your mindset matters, assessing how you show up for work; the role of resilience in your personal wellbeing; working well with others; tips to take care of yourself and de-stress; work/life balance and when to ask for help.
Stress Management and Self-Care Strategies for Social Service Staff
As social service professionals you are charged with the significant task of helping people achieve an enhanced quality of life. You counsel, coach, support, and help clients gain access to information and resources all in an effort to help them change their lives for the better. In this workshop you will learn: how to identify what's draining you and put plans in place to eliminate some of the energy drains, how to care for yourself in small ways that work, how to ask for help before you become too overwhelmed.
Emotional-Management: How To Keep Calm and Carry On When Dealing With Difficult People In The Workplace
If we are honest, virtually everyone has experienced those moments at work when unwanted emotions boil up and spill over. Perhaps you snapped at an employee who didn’t do their job to your liking. Or maybe you were a little sarcastic with a supervisor who gave you more work than you felt was reasonable or maybe you were even angry at yourself for not speaking up when a pushy co-worker overstepped the appropriate boundary. We have all been there. Emotions like these are human and normal. It’s what you do with your emotions that make all the difference. In this workshop, you will learn: 3 traits that nearly every emotionally “grounded” person possesses that enables them to remain calm when the pressure’s on; how to stop the emotional wreck train by identifying your triggers and reigning yourself back in when an intense emotion starts to get the best of you; The E-factor: why maintaining positive energy enables you to keep calm and carry on; The toughest question you will ever have to ask yourself and if you answer honestly how it will change everything for you, what to do when you know that you know that someone is intentionally trying to push your buttons and pull your triggers; self-care strategies that you can employ to help you stay in a good place emotionally.
Customer Service Skills: Providing Great Customer Service
Providing great customer service is essential to the success of any company or organization. Here’s why: When customers are pleased, they’re likely to come back and recommend your product or service to others. However if they believe they have not been treated right or that an employee at your company was rude, dismissive or curt; more than half will not only never buy your product again or come to your establishment again, they will also tell all of their friends about their “terrible” experience at your company ….and nowadays they can do so by way of a social media post. Here’s what we will cover at this training: How your mood can affect your attitude; Getting on board with your company’s customer service expectations; How to avoid the worst customer turnoffs; The absolute single best tool for getting off to a good start with a customer; How to let customers feel they’re right—without breaking company policy; How to use language that respects and connects—rather than alienates and isolates—customers; Research that shows the negative impact that some management styles take on customer service; When You Have To Say “No:” The difference between the hard “no” and the customer-friendly “no;” How to depersonalize the sting of put-downs, criticism and character attacks from customers so that you remain in control when the customer is losing control.
Click On This Link To Book Cassandra Mack